How can we help?

Help & FAQs

Getting Started

Do you service my area?

We service all areas within a 30km radius of Melbourne CBD. If you would like to find out if we come to you, please call us on 1300 991 368, or email support@calibrecleaning.com.au and we will reply within 15 minutes

Miscellaneous

What is your cancellation policy?

You may cancel/change your cleaning appointment at any time by logging in to your account. However, there is a $70.00 cancellation fee if you cancel after 5:00pm the day before your clean is scheduled.

How do I book my first appointment?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Pricing & Policies

Referrals

A great deal of calibrecleaning.com.au are put into finding the best cleaners for our clients. This includes strenuous background checks, part of our service agreement states that you agree not to independently hire any past or present calibrecleaning.com.au’s independent cleaners unless you pay our referral fee of $3,000. This amount is due in full immediately upon personal employment of the cleaner, regardless of whether you use them for a recurring or one-time service.

Trust & Safety

What happens if something goes wrong during my appointment?

In the off chance that something unforeseen occurs during your clean (e.g. broken items, missed areas in the cleaning, etc.) please contact us as soon as possible. We will all broken items are replaced, and free re-cleans will be rescheduled within 7 days of your clean.

What is your 100% satisfaction guarantee policy?

If you are not happy with your clean, contact us by calling 1300 991 368, or emailing support@calibrecleaning.com.au and we will schedule a re clean free of charge within the following 7 days.

Can I trust the painters?

All painters that we work with are:

  • Fully qualified tradesman
  • Have at least 10 years’ experience
  • Have public liability insurance

But more importantly, they are:

  • Friendly, hard-working and punctual

Property Managers

Why should you choose Newline Painting?

Our goal is simple when it comes to working with property managers in Melbourne, make your life as easy as possible by:

  • Providing all the painting details you need for the tenant/home owner (accurate quote, estimate time of completion, when we can start the job, and details of the paint)
  • Keeping all lines of communication open and replying to all of your questions in a timely manner
  • Giving you an industry leading incentive to choose us (Click on the referral scheme for more detail)

What is the 1% referral bonus?

It’s very simple:

For every interior house painting job you refer to Newline Painting, we give you a 1% referral bonus of the cost of the whole job

No catches. No hidden terms and conditions. No surprises.

1% referrals are paid to your specified account within 14 days of completion of the job. Jobs are considered complete when all painting tasks are finished, signed off with approval, and final payment has been made.

Full house deep clean after every painting

Another way for us to add value, and making your life a little easier, we bring our premium house cleaning partners, Calibre Cleaning, to give the property a complete clean from top to bottom.

Why do we do this?

Because we can! Because no other painting service do it. Because we care about the customer experience.